Standard Chartered Bank Nigeria - We attract
talented individuals. Not only can they give you
the benefit of their experience, they also reveal a
closer, more personal look at the wide range of
global opportunities we offer. At the core of the
Group's people strategy is our focus on
employee engagement. Engagement is a key
driver of productivity and performance, which
creates the foundation of our performance
culture. We encourage and focus on the
behaviours that bring out the very best from
every employee, assessing their performance
not just on results but on how those results were
achieved. To further embed these behaviours
we have a remuneration programme in place,
carefully designed to incentivise our employees
to live our values every day.
We are recruiting for the position of
Job Title: Customer Relationship Officer -
Ajose Adeogun
Job ID: 381739
Job Description
The role holder is primarily responsible for
driving profitable volume growth from existing
& new customers by proactively engaging the
customers, understanding and meeting their
needs with the full range of Consumer Banking
products offered.
They manage an assigned portfolio of
customers within the Excel / Preferred or
Priority business and focus on deepening
existing relationships as well as extending the
relationship further into additional new product
areas to improve customer¿s value contribution.
They would typically operate out any of the
specific locations with face to face being the
primary mode of interaction.
In addition, the role holder would be licensed /
certified / skilled to provide information / advice
on all bank products and will work
collaboratively with product specialists from
various Business Units / Value Streams to
design specific offers to be made to the
customers based on their feedback and needs
from the engagement done
Key Roles & Responsibilities
Relationship Management (Required)
Grow customer portfolio size by deepening
existing customer relationships
Retain existing highly valuable customers;
Grow share of wallet with the bank through
focused relationship management activities
Provide advice on potential financial solutions
based on identified needs
Resolve client queries without further escalation
Analyse financial requirements of customer and
match with banks product offerings
Relationship Management (Excellence)
Main banker for majority of clients in portfolio
Majority of clients in portfolio are ¿long
standing¿
Work effectively across geographic borders
with customers to deepen relationship with bank
Pass on high net worth customers to the Private
Bank
Offer holistic advisory and consultancy services
to key clients in portfolio
Customer/ Business Acquisition (Required)
Solicit new to Bank and new to product leads
from the Excel or Priority business segments
Customer/ Business Acquisition (Excellence)
Consultative selling of multiple products to
customers based on identified needs
Turn service recovery into sales opportunity
Refer highly satisfied customers to generate
sales
Analyse and review potential business to ensure
maximum profitability
Collaborative Partnership -Advisory /
Consultation (Required)
Collaborate with product specialists, to deliver
effective customer solutions
Collaborative Partnership -Advisory /
Consultation (Excellence)
Identify product specialists across different
value centers to satisfy anticipated customers
¿ needs
Broader product holding ratio
Risk Management & Control (Required)
Operate within Risk & Compliance
requirements/ framework
No reported mis-selling cases
Risk Management & Control (Excellence)
Loan impairment below competitors¿ loss rates
Is able to convert service recovery issue into
customer loyalty opportunity
Qualifications & Skills
Minimum of a 2nd Class degree in a relevant
course.
2-3 years sales experience in a similar role
Strong sales and relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some
knowledge and experience in offering a range
of products to meet customers' needs but is
unlikely to have the full knowledge and
experience to offer all Consumer banking
products.
Application Closing Date
29th May, 2013
Method of Application
Interested and qualified candidates should:
Click here https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?FolderPath=PORTAL_ROOT_OBJECT.HC_HRS_CE_GBL2&IsFolder=false&IgnoreParamTempl=FolderPath%2cIsFolder to apply online
Note: When the page opens, at the Location
dropdown, select Nigeria - SCB and click
Search, then click Customer Relationship
Officer - Ajose Adeogun.
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