Ericsson is the world's leading provider of
communications technology and services. Our
offering comprises services, software and
infrastructure within Information and
Communications Technology for telecom
operators and other industries. We are enabling
the Networked Society with efficient real-time
solutions that allow us all to study, work and
live our lives more freely, in sustainable
societies around the world.
We are one of the only companies that have
end-to-end capabilities to deliver what Carriers
need to provide a smart, scalable and simple
End-user environment ready for the Networked
Society. A competitive, next-generation IP and
Broadband portfolio of Solutions and Services,
allows us to deliver a fully converged end-to-
end solution for Service Providers around the
world.
We are currently recruiting for the position
below
Job Position: Customer Project Manager
Location: Lagos, Nigeria
Job ID: 00084273
Job status: Full-time
Main Responsibilities
The Implementation of the project in
accordance with the Project Specification,
approved by the Project Owner (Sponsor)
The main guideline is PROPS-C. The main
activities of a Customer Project Manager are
outlined in the PROPS-C knowledge areas:
Project Integration Management
Project Value Management
Project Scope Management
Project Quality Management
Project Procurement Management
Project Time Management
Project Finance Management
Project Human Resource Management
Project Risk Management
Project Communication Management.
Main Activities
The Customer Project Manager is responsible
for all project activities during the project
phases, i.e. analysis, planning, execution,
conclusion and handover.
The responsibility mainly consists of analyzing,
planning, setting up and executing the project
activities, ensuring that the project goals are met
and that the customer's business requirements
are fulfilled.
Formulates and communicates the expectations
and project goals and get commitments from all
involved parties, including the customer, to
these goals.
Write the project steering documents, like the
project specification.
Perform the project kick-off activities.
Overall responsibility to achieve the project
goals with respect to functions, time and budget
and for the progress of the project. The CPM
administrates plans, risk handling, resource
issues and reports to the project sponsor.
Manages the customer relation and the
customer's expectations and thus handle
changes together with the requirements for the
projects as described in the project
specification. Handling expectations is
extremely important to ensure a satisfied
customer.
Possesses and contribute the knowledge of how
the project is in line with the over all
organisation goals, and to establish the needed
interaction channels with other projects,
interested parties and organizations/functions.
Manages monitors and controls the supply of
Hardware, Software and all services in
accordance to contractual terms and conditions.
Observes and applies all contractual and legal
Terms and Conditions in co-operation with
authorities and Customer.
Builds up a Project Organization and ensure
that it is adequate and cost effective by
negotiating and obtaining acceptance for
resources needed with the line organization
within the Market Unit and CA Competence
Centers
Structures and implements the management
system for the project/unit.
Plans for quality assurance activities and
ensures these are carried out. Prepares the
Quality Plan for the project and obtains
approval from the Sponsor.
Prepares overall cost and income budgets for
the project with the assistance from Function
Managers.
Prepares Risk Analysis and perform Risk
Management.
Manages and drives all changes to scope, time
and costs of the project via the formal Change
Control and Configuration Management
procedures. Continuously guard the
opportunities of change management, in order
to get paid for deviations and extensions of the
order rather than to deliver more than stated in
the contract
Ensures all members of the Project
Organization are fully aware of their duties and
responsibilities.
Communicate with all parties involved in the
project, especially the customer's organization,
in order to win and keep their commitment,
recognize their contribution to the project and
ensure that they are all aware of the decisions
that will have an impact on their work.
Ensures the documents necessary for the
completion of the project are produced and
archived according to RSSA's directives.
Motivates and evaluates all project staff and
subordinates within Project Organization.
Gives feedback to resource owners on
appraisals and further training required.
Attends meetings with the customer as required.
Attends regular meetings with the Project
Owner and the Steering Committee.
Monthly Reporting of the Project status to the
Project Owner and Steering Committee
members and keep Project Office informed.
Facilitates contract/project review meetings
with the Customer with Key Account and
Technical Management participation.
Manages all Project Operational Meetings with
Project staff and sub-contractor(s).
Working according to policies directed from
RSSA management regarding Project
Management processes and tools.
Report (continuously) on suggested
improvements in processes, methods, etc. to the
line organization and/or the process owners.
Working in Core 3 in the contract fulfillment
function emphasizing the sale of services.
Communicate the project findings and
experiences to current and other projects, and
participate in the assessment activities for other
projects.
Reuse experiences from projects and colleagues
in order to prevent making the same mistake
twice.
Ensure best practices are collected within the
project, as lessons learned, for future process
improvements.
Ensure hand-over of the project outcomes to
support organizations according to approved
procedures.
Perform customer satisfaction measurements
and take appropriate actions for improvement.
Performs project closure, i.e. conclude the
project activities and dissolve the project team.
Qualifications
General Competence
Independent, self-motivated, strong initiative,
well organized & structured, logical &
analytical and able to be a good team player and
must have a strong customer focus.
Required Education
University degree within relevant area
Minimum 7 - 10 years working experience in
Project Management
PMP or Prince 2 certified
Adequate operations managerial experience.
Professional Competence
Good contact network within Ericsson and
good understanding of the Ericsson World
Ability to apply best practices from other parts
of the world to this region.
Customer Project Manager experience or other
senior management position in a project
Business knowledge and experience from
negotiations on high level
Adequate Financial knowledge and experience
to be applied within Contract Fulfillment and
Project Management functions
Preferable knowledge within GSM/CDMA/
Fixed Network technology
Competence for co-operation with managers
and sub-contractors on international level
Very good inter-personal skills
Very Good command of the English language
Valid driving license
Good administrative capability.
Well-organized
Have very good leadership capabilities
Very good computer literacy.
Very good understanding of IS/IT Tools, i.e.
SAP, Site handler, Business warehouse, MS
Project and Eridoc.
Have working knowledge of corporate policies,
procedures and related tools.
Have excellent documentation and presentation
skills
Have excellent communication skills
Have good customer and sub-contractor relation
skills.
Application Closing Date
10th June, 2013
Method of Application
Interested and qualified candidates should:
Click here https://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl?job=1032690&lang=en to apply online
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